This morning I should be driving to Southampton with Sue to go on a cruise on P&O’s MV
Ventura ... but thanks to the current Coronavirus/COVID-19 outbreak, I'm not.
Where we should have been going aboard MV Ventura.
By the middle of last week, it was apparent that the likelihood that we would go was already in doubt, but once the Prime Minister announced that anyone who was over 70 years of age should not go on a cruise, that was it. Early on Friday morning P&O contacted us with a number of alternatives. These were:
- Go on our cruise (with an additional £400.00 onboard credit) ... BUT with the possibility that our insurance cover would be invalidated with regard to Coronavirus/COVID-19 because of the government’s advice not to go or
- Cancel our cruise and accept a 100% Full Cruise Credit that we can use to book another cruise by the end of 2021
After much deliberation, we decided to accept the second of the alternatives, and by Friday lunchtime our travel agent had processed our cancellation on P&O’s booking system. (We could have done this ourselves by telephone, but after sitting in a telephone queue for over an hour listening to terrible music interspersed with a message asking us to hold on, we gave up.)
On returning home, I then tried to contact the valet parking service to cancel our booking with them, but again I was put in a telephone queue which never seemed to shorten. In the end, I sent them an email as their terms and conditions stated that I had to give 48-hours notice of cancellation, otherwise they would keep all my money!
By midday on Saturday it was apparent that the ports we would have visited (Lisbon, Malaga, Barcelona, Cartagena, and Cadiz) were beginning to be closed to cruise ships ... and once the Spanish government made it clear that it was going to enact a total lock down, P&O announced that the cruise was going to be cancelled.
We already had several cruises booked for later in 2020, and on Saturday afternoon P&O contacted us by email to explain how we could cancel them, and what the financial settlement would be. The alternatives were:
- A full refund of the money we had paid or
- A Future Cruise Credit worth 125% of the value of the money we had paid
We returned to our travel agent and asked him to find out if the 125% Future Cruise Credit applied to the cruise we had cancelled on a Friday. After considerable persistence on his part (and several emails to P&O), they agreed ... although this involved un-cancelling the cancelled cruise so that a P&O could cancel it! (Apparently, P&O’s computer system could only apply the 125% Future Cruise Credit if they cancelled it, not the travel agent.)
As I had not had an acknowledgement to my email to the valet parking service, I tried to contact them to make sure that they had received my cancellation ... and discovered that their office only works normal office hours from Monday to Friday. I therefore sent a second email in the hope that I had managed to get my cancellation in before the deadline comes into operation.
On Sunday morning we paid yet another visit to our travel agent, this time to cancel our May cruise to the Mediterranean aboard MV
Britannia.
Where we should have been going aboard MV Britannia.
In the end, after discussing it with him, we decided to hold fire and not to cancel as P&O were likely to cancel it themselves ... and might give us a better deal. We did - however - manage to book a replacement cruise for the one we should have been going on today. It is going to Venice in 2021 ... and was paid for using the 125% Future Cruise Credit we received as a result of today’s cruise being cancelled.
Where we hope to go to next year aboard MV Arcadia.
On Monday I received an email from the valet parking service informing me that our booking had been cancelled and our money refunded, so at least that is sorted out satisfactorily.
So, what do we have to look forward to? Certainly, no cruises this side of August (and possibly, not even then!) ... and since the latest government pronouncement, the prospect of being in some sort of purdah or having to 'socially distance' ourselves for the next two, three, or even four months.