At 9.00am on Tuesday I was phoned by one of the nurses from the Urology Department at the Queen Elizabeth Hospital, Woolwich. They asked me to go for a short consultation at 11.00am and to collect a prescription for the first stage of my treatment. Sue and I drove to the hospital, and by 11.00am we were sitting in the reception area for the Urology Outpatients Clinic, waiting for my appointment. The nurse was running a little late, but by 11.45am I had been seen, and we then set of to the hospital pharmacy to collect my prescription.
That is where things began to go a bit awry.
On reaching the pharmacy, I had to join a queue to hand my prescription in. This took fifteen minutes ... but when I got to the front of the queue, I was told that the prescribing doctor had not written their name in the correct box on the prescription form and that I had to go back to the Urology clinic to get this error corrected!
I did as requested ... and then had to re-join the queue to hand my now correctly completed prescription in. I then had to wait for a further forty-five minutes for the pharmacist to complete my prescription. During this hiatus, Sue went off to find somewhere outside to sit.
By the time I left the hospital and re-joined Sue, it was after 1.00pm. On the way back to our car I tried to pay for our parking, only to discover that the single coin payment machine in the whole car park was full and would not process any further payments. I then tried to pay online ... but as I did not have the parking company's app on my telephone and I hadn't got my credit card with me, I could not pay! I now risk a £80.00 'fine' for non-payment, so I took a photo of the machine showing the fact that I had tried to pay but was unable to do so.
The icing on this particular day's cake came later in the day when I went to my GP's surgery to hand in the paperwork the hospital had given me for my doctor so that I could arrange an appointment to have an injection that will form part of my treatment. (I have to take a course of tablets for four weeks, and halfway through I have to have an injection of another drug that will work with the tablets.)
When I spoke to the receptionist at the GP surgery, they told me that they were not able to arrange an appointment unless they had the drug ... but they were not sure if they had to give me the prescription for the drug so that I can get from the pharmacy and take it to them or if they could order it directly.
The receptionist consulted the practice manager, who then had to discuss the situation with the person in charge of processing prescriptions. They eventually came up with a solution; the GP surgery will order the drug directly and then contact me to arrange a date and time for my appointment.
The thing that I found disturbing was the fact that they had no idea how long it would take for the dug to be delivered. I kept repeating that for the drug to be effective, I needed to have the injection on Wednesday 3rd May. The practice manager assured me that she didn't expect there would be a problem ... but I was not convinced when I left the surgery and won't be until they confirm my appointment.