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Wednesday, 20 June 2018

Comments: Problem fixed? Blogger says it is!

The following message has recently appeared on the Blogger Help Forum:
Hi everyone,

Thank you for your patience. I'm happy to inform you all that the email notifications for comments capability is now functioning with some additional improvements:

What's changed:
When an email address is added in the Comment moderation (Settings; Posts, comments and sharing; Comment moderation), Comment Notification Emails (Settings; Email; Comment Notification Email), or Email posts to (Settings; Email; Email posts to) fields, notifications are not necessarily enabled as they were before. Instead, if an email address is added to these fields, an email is sent inviting the email owner to either accept or decline the subscription. If the owner accepts, they will receive email notifications on new posts/comments. If the owner declines, the email address will be immediately removed from the field in their Settings.

Please note that when you enter an email alias that includes multiple members (for example: myc...@googlegroups.com), all members of the group will receive the invitation to either accept or decline the subscription.

When email notifications are sent, an unsubscribe link will also be available at the bottom of the email, should the recipient(s) wish to opt-out. Therefore, if any member of a group alias clicks the 'Unsubscribe' link, the entire group alias will be unsubscribed.

Thank you again for your patience as we worked on these improvements!

Please let us know if you have any questions.

Best,
Kelly, Blogger Community Manager
I've just managed to follow the procedure outlined above ... and it seems to work.

Problem solved? I hope so!

18 comments:

  1. Replies
    1. TamsinP,

      Thanks for your comment. It proves that the solution to this problem works!

      (I understand that it arose because of changes that were made by Blogger to comply with GDPR.)

      All the best,

      Bob

      Delete
    2. Hmm, it seems to be doing something odd for me. I added a second address and that worked, but still nothing for the email address I normally use even when I remove it and add it back.

      Delete
    3. TamsinP,

      Did you 'save' the settings after removing the original email address? I removed both my original notification email addresses, 'saved' the settings, then added one of my email addresses, 'saved' it, then added the second email address, and 'saved' it. I then got emails from Blogger asking if I wanted to 'accept' the invitations to receive email notifications. I 'accepted' ... and the new email comment notification system began working.

      All the best,

      Bob

      Delete
    4. I'm pretty sure I did that, but went back and did it just to be sure. No invitation to my original email address, but repeat invitations to the two I've added since.
      ~I'm wondering if my email service might be identifying it as "spam" and not forwarding it? I know that the invitations to my work email were marked as spam but at least they came through to me.

      Delete
    5. TamsinP.

      My email addresses were with gmail and ntlworld. From some of the online comments I have read, email addresses from some other ISPs have not been accepted by Blogger.

      It would appear that a universal 'fix' has yet to come.

      All the best,

      Bob

      Delete
    6. One of the ones I added was gmail and that's fine. At least I will get notifications at work and at home, so it's less important about my original email not working. It must be something to do with the ISPs

      Delete
    7. TamsinP,

      Over time, Google/Blogger has been pressuring users to move over to using gmail or googlemail. I would not have moved over except it made blogging easier at a time when my old dircon.co.uk email address began to work erratically ... a situation that persists.

      All the best,

      Bob

      Delete
  2. Thanks for keeping on top of this Bob and sharing. I have noticed that with a couple of services that I was once sub-scribed to … I no longer am and my e-mail and password is not recognised by them. I am pretty sure that this is to do with it being an easy and efficient way to deal with GDPR, the database is scrapped and the user has to re-register (if they want to) and the new registration process takes in full account of GDPR - well I am guessing so anyway. :-)

    ReplyDelete
    Replies
    1. Norm,

      After a very frustrating few weeks, at least my email notifications are coming through.

      A lot of organisations seem to have been badly caught out by the introduction of GDPR, and I have experienced similar problems to those that you have outlined in your comment. It was avoidable ... but too few organisations bothered to deal with its introduction before it became absolutely necessary.

      All the best,

      Bob

      Delete
    2. Speaking of keeping us apprised of things-How's the bump in the road doing these days?

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    3. Stu Rat,

      The bump remains flat at the moment ... but the surface nearby is looking rather worse for wear, and some of the local potholes are giving cause for concern.

      All the best,

      Bob

      Delete
  3. I will give this suggestion a try and see if I can restart comment email notification.

    ReplyDelete
    Replies
    1. Jonathan Freitag,

      I hope it worked. Some people have experienced difficulties, but if you have a gmail or googlemail email address, the problems seem to have been minimal.

      All the best,

      Bob

      Delete
    2. Jonathan Freitag,

      Excellent news!

      All the best,

      Bob

      Delete
  4. Replies
    1. Lee Hadley,

      It took long enough ...

      All the best,

      Bob

      Delete