Getting in contact with Amazon KPD

I have still had no reply to my original email to Amazon KDP, so this morning I followed it up with a second email, the text of which follows:

I sent a reply to the termination email that was sent to me but as yet I have had no reply. I attached screenshots to it that showed when I created the original document that formed the text on the book that was cited as the reason for the termination. When I uploaded the file for publication, I made sure that the book - which is a compendium of articles written by a group of people - listed all the contributors (including biographies) and made sure that they were cited as authors on the book's entry on Amazon's relevant bookstore webpage.

The reason given for termination was 'you do not have the necessary rights to publish the book(s) listed below.' (The book was DIID/ASIN: 58756726-Title: The Third Portable Wargame Compendium.) I would like to know how that decision was arrived at as the email seems to have been created automatically and that no human was involved in the process.

I am particularly concerned that I received no warning that there was a problem, especially as the book was published a year ago and you had plenty of time to determine that there might be a problem and informed me so that it could be sorted out. What seems to have happened in this case is that something has triggered your AI system and it has acted as accuser, judge, jury, and executioner ... and I had no right to defend myself before the termination took place.

What I do not understand is why my account was terminated and all my books published by Amazon KDP were removed from sale when there seems to be no issues with the other books ... which include two earlier compendia that were created and published in the same way as The Third Portable Wargame Compendium.

The Portable Wargame concept has been around for eight years and has spawned thirteen books since then ... and another is in the process of completion! It has a very active Facebook group with over 1,700 members and many thousands of copies of the books have been sold. May I strongly urge you to re-examine your decision and if there is a problem, begin a dialogue that can lead to a mutually beneficial conclusion.

Bob Cordery

I received an automatic response that assured me that I should get a reply withing twenty-four hours ... or longer if they have to investigate more deeply.

I am not holding my breath.