Monday, 20 September 2021

You go away for a week ...

I have only been away for a week, and yet I seem to have returned to a large pile of things to do!

Besides the 250 plus emails waiting for me in my Inbox (thank God for the delete key!), I have had a couple of Wargame Developments membership renewals to deal with, the next issue of THE NUGGET is due, I am attending the Hertfordshire Provincial Grand Lodge meeting on Wednesday, and I am giving a lecture to the Herts Scots Lodge on Friday!

On top of this, the lawn need cutting, the weeds in the driveway need strimming, there is food shopping to be done, and the bank seems to have 'bounced' a cheque I wrote to the company who renewed our kitchen because 'it has not been signed in accordance with the mandate on that account'. I have no idea why the bank has chosen to do this as both Sue and I can sign cheques on this account, but it means a long telephone conversation with someone in the bank's Customer Relations Department who will know nothing about us or our account other than what the computer tells them ... and the computer appears to have the wrong information!

As I wrote yesterday, ‘normal service will resume as soon as possible’; it's just going to take a bit longer than expected!


  1. I had a similar bank experience last week, and instruction I'd given hadn't been actioned due to "discrepancy in signature" I spent an hour speaking to one operative after another, none of whom could tell me what the discrepancy was. I explained politely to a very helpful young man that I was starting to get very frustrated and angry, he suggested I could escalate my query to a formal complaint, so I did. The problem was sorted immediately, I received an apology and £50 compensation, which is fine but it should never have come to that.

    1. Brian Carrick,

      It is the sort of thing that should not happen … and when I worked in a bank in the late 1960s, it would have been handled very differently.

      I once had a cheque given to me authorise that had a signature that didn’t look right. As all cheques were photographed, I looked back and saw that the signature had changed over the recent few months. We contacted the signatory to ask them to visit the bank to renew their signature, and when they did, they explained that they had lost the tips of two figures and their signature had changed slightly as a result. The signatory was pleased that we had spotted the change and had taken care to check.

      Enjoy your compensation.

      All the best,



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